Retail Asia Conference

Navigating the Future: The New Era of Retail

Join us at RACE 2025 for an in-depth exploration of the evolving retail landscape under the theme “Navigating the Future: The New Era of Retail”. This conference will feature esteemed industry experts and thought leaders sharing their insights on three key areas. First, the programme will delve into the transformative impact of AI & Retail Technology Evolution, highlighting how these advancements are reshaping operational efficiency and customer engagement. Next, we will explore Innovation & Future Retail Experiences, examining the latest trends that are defining compelling customer journeys. Finally, the conference will address Strategic Market Expansion & Other Developments, providing valuable insights into effective strategies for entering new markets and meeting diverse consumer needs. Don’t miss this opportunity to connect with leaders in the retail sector and gain actionable insights that will drive your business forward.

Date:	3 September 2025 (Wed)
Time:	10:00 – 17:15
Venue:	Main Stage, Hall 5, Hong Kong Convention & Exhibition Centre
Fee:	US$15

Strategic Partners

Conference Registration

Registration Details

STEP 1

STEP 2

Fill in your personal information and the questionnaire to complete the visitor registration (if you have completed the registration procedure earlier, the system will automatically skip this part)

STEP 3

Select ‘Retail Asia Conference’ and pay

Registration is ONLY confirmed upon receipt of full payment

*For group registration, please contact Ms Rachel Gao for arrangement: [email protected]

Conference Programme

10:00 – 10:05

Welcome and Opening Remark

Mr. Andy Luk
Senior Vice President,
HR and Corporate Communications – Informa Markets Asia Limited

Session 1: AI & Retail Technology Evolution

10:05 – 10:25

Opening Keynote: Navigating the Future of Retail

An overview of the evolving retail landscape and emerging trends.

Mr. Anson Bailey
Head of Consumer & Retail, ASPAC – KPMG

10:25 – 10:45

Navigating Retail’s New Era with AI-Driven Security

Mr. David Wang
Head of Overseas Security and Risk Solutions – Tencent Cloud International

10:45 – 11:05

Bridging Online and Offline Commerce with AI

• Smart retail and smart consumer trends
• Digital twins for retail environments

Mr. Philippe Chan
GM – YouGov Hong Kong & China

11:05 – 11:25

Revolutionizing Retail Loyalty: Harnessing AI and CRM for Personalized Receipt Recognition, Gamification, and Customer Engagement

Mr. Tony Ng
Founder and Creative Director – DigiSalad

Coffee Break

11:40 – 12:20

Panel Discussion

Creating Seamless Omnichannel Experiences

• AI-powered recommendation engines
• Voice commerce and conversational AI
• Augmented reality for product visualisation

	Moderator
	Mr. Napoleon Biggs Co-founder & CMO – InstantStudio AI
	Panellists
	Mr. Kent Lam Head of Technology – Decathlon
	Ms. Delphine Lefay Dultzin CEO & Co-Founder – OnTheList
	Mr. Parker Liu Head of AI & Digital Solutions – Tencent Cloud Hong Kong & Macau
	Ms. Luna So Director – Dynamic Yield by Mastercard, Hong Kong & Taiwan

12:20 – 12:35

<<Technology Showcase>>

Fireside chat

	Mr. David B. Wang Global Head of Loyalty Partnerships and GM & Director of Hong Kong – HeyMax
	Mr. Napoleon Biggs Co-founder & CMO – InstantStudio AI

Lunch Break

Session 2: Innovation & Future Retail Experiences

13:50 – 14:10

The Evolution of Experiential Retail

• Creating memorable in-store experiences that drive loyalty and increase dwell time
• Balancing technology with human connection
• Case examples: Successful experiential retail concepts globally/regionally

Ms. Carmen Chiu
Managing Director for Hong Kong – Shanghai Tang

14:10 – 14:30

Unlocking Southeast Asia’s eCommerce Goldmine:
Strategies for Hong Kong Enterprises to Thrive in the Digital Era

• Decoding Southeast Asia’s Digital Landscape
• Actionable Go-to-Market Strategies
• Real-World Success Stories

Mr. Terry Chan
Founder & CEO – JUSTT GROUP;
Founder & Chairman – Hong Kong eCommerce Supply Chain Association (HKeCSC);
Founder & CEO – SEA321

14:30 – 14:50

Hong Kong Retail 2025: From Gaps to Growth

• The shift in consumer expectations and the way they shop
• How retailers can stay ahead and bridge the gap through unified commerce
• The true cost of payment friction
• Understanding AI and leveraging it the right way
• Reimagining loyalty through integration

Mr. Kai Tang
Head of Hong Kong – Adyen

14:50 – 15:05

<<Technology Showcase>>

Fireside chat

	Mr. Mark Francis CEO & Co-Founder – preferrd.io
	Mr. Napoleon Biggs Co-founder & CMO – InstantStudio AI

15:05 – 15:45

Panel Discussion

Future Predictions and Strategic Recommendations

• Next wave of innovations in eCommerce and payments
• How businesses should prepare for upcoming shifts
• Potential disruptors to watch

	Moderator
	Mr. Anson Bailey Head of Consumer & Retail, ASPAC – KPMG
	Panellists
	Mr. Kai Tang Head of Hong Kong – Adyen
	Ms. Angelica Leung Head of Consumer Products – Invest Hong Kong
	Mr. Andrew Massey Founder & CEO – Creative Machines (Former Head of Technology & Innovation – Chanel APAC)
	Mr. Philippe Chan GM – YouGov Hong Kong & China

Coffee Break

Session 3: Strategic Market Expansion & Other Developments

15:55 – 16:30

Panel Discussion

Global Market Entry Strategies

• Market assessment frameworks and risk evaluation
• Localisation vs standardisation approaches for different markets
• Cultural adaption of retail concepts and merchandising

	Moderator
	Prof. Esterina Nervino Assistant Professor – City University of Hong Kong
	Panellists
	Mr. Paul McComb Executive Director – British Chamber of Commerce in Hong Kong
	Mr. Andrew Tam Head of Legal for Asia Pacific and Global Supply Chain – Dr. Martens
	Ms. Caterina Bernardini de Pace General Manager – The Italian Chamber of Commerce in Hong Kong and Macao

16:30 – 16:45

<<Technology Showcase>>

Fireside chat

	Mr. Patrick Florczak Head of Sales and Commercial – OmniShelf
	Mr. Napoleon Biggs Co-founder & CMO – InstantStudio AI

16:45 – 17:25

Panel Discussion

Retail Reimagined: Innovating for Tomorrow

HK vs SG vs JB Retail Markets
• Market Positioning & Competitive Differentiation
• Consumer Behavior & Demographic Shifts
• Luxury vs. Mass-Market Dynamics
Operational Challenges & Technology Adoption
• Digital Payment Ecosystems
• Omnichannel Integration Strategies
• Smart Retail Innovations
• Social Commerce Penetration
Future Outlook
• Sustainability Initiatives
• Next-Gen Consumer Expectations

	Moderator
	Mr. Anson Bailey Head of Consumer & Retail, ASPAC – KPMG
	Panellists
	Mr. Stephen Sing Executive Director – Singapore Retailers Association
	Dr. Joey Chan Market Director for Hong Kong, Macau and Taiwan – lululemon athletica inc.
	Ms. Carmen Chiu Managing Director for Hong Kong – Shanghai Tang
	Ms. Lakshmi Murthy Head of Business Transformation – DFI