Retail Asia Conference

Retail Asia Conference

Retail Resilience: Harnessing Today’s Challenges as Catalysts for the Future of Retail

Facing the ever-changing market in the retail industry, retailers need to explore how they can adapt and thrive in the face of today’s challenges. Themed “Retail Resilience: Harnessing Today’s Challenges as Catalysts for the Future of Retail”, the Conference highlights the idea that challenges can serve as catalysts for innovation, transformation, and growth in the retail sector. It focuses on identifying strategies, technologies, and best practices that can enhance the resilience of retailers, enabling them to navigate disruptions, embrace change, and shape the future of retail.
 

*All sessions will be conducted in English only.

Date:10 May 2024 (Fri)
Time:10:30 – 16:30
Venue:Main Stage, Hall 1, Hong Kong Convention & Exhibition Centre
Fee:HK$100
Registration Details

STEP 1

Complete the registration form

STEP 2

Upon registration, we will promptly contact you with payment instructions

STEP 3

Complete the payment

Registration is ONLY confirmed upon receipt of full payment

*For group registration, please contact Ms Karen Ng for arrangement: [email protected]

 
Conference Programme

10:30 – 11:00

(30 minutes)

Opening Remarks: Retail Megatrends

As opening address to the 2024 Retail Asia Conference,  Mr Pascal Martin will present seven Mega Trends that will be shaping the global retail landscape over the next ten years, from shifts in economic power between geographies, to the impact that demographic trends, health consciousness and evolving personal values will have on consumer behaviour and preferences. He will also review the state of the battle between online and traditional retailers and how omnichannel is emerging as the clear winner for now, until new disruptors enter the battlefield. He will discuss how technology, data analytics and AI are going to affect supply chains, merchandising plans, customer experiences and loyalty programs, and how retailers will have to cope with climate change and sustainability concerns.

Mr Pascal Martin
Senior Partner, OC&C Strategy Consultants

11:00 – 11:45

(45 minutes)

Panel Discussion

Driving Success: Technology-driven Solutions for Leading Brands in Southeast Asia’s eCommerce Revolution
Supported by Hong Kong eCommerce Supply Chain Association

The rapidly growing eCommerce market in Southeast Asia presents immense opportunities for brands seeking to expand their presence and capitalize on the region’s burgeoning digital economy. Over the next 2-5 years, this market is projected to experience exponential growth, driven by factors such as increasing internet penetration, rising consumer purchasing power, and a shift towards online shopping.

During the panel session, our esteemed C-Level executives will provide in-depth insights into the factors fueling this growth and how Hong Kong brands can strategically position themselves to succeed in this dynamic landscape. They will share their expertise on leveraging technology-driven solutions to navigate the challenges and capitalize on the vast opportunities presented by the Southeast Asian eCommerce market.

  Moderator
Mr Terry Chan
Chairman, Hong Kong eCommerce Supply Chain Association; Founder & CEO, JUSTT GROUP 
  Panellists
Mr Alan Chan
Founder & CEO, Omnichat
Mr Taurus Cheung
Co-founder, ShipAny

11:45 – 12:10

(25 minutes)

Retail Transformation in the Age of Technology & Analytics

In today’s rapidly evolving retail landscape, technology and analytics play a pivotal role in shaping customer experiences and driving business growth. Explore shifts in consumer behaviour and their impacts on experience expectations, the metrics industry leaders are using to inform their investments in enhancing sales and service, and how to factor in the trust variable.

Ms Audrey Menard
Director in KPMG’s Strategy & Operations, KPMG
 Lunch Break

14:00 – 14:45

(45 minutes)

Panel Discussion

Revolutionizing Retail in the Era of AI
Supported by NEXX

Join us for an engaging 45-minute panel discussion as we delve into the future of retail in the age of Generative AI. Our esteemed experts will explore key topics, shedding light on how cutting-edge technologies are reshaping the retail experience. 

Agenda Highlights
Immersive Technologies Unleashed:
Discover how Gen AI, Big Data, and Cloud technology converge to create immersive retail experiences. Explore practical applications that enhance customer engagement and drive sales. 

Client Journeys Redefined:
Uncover the challenges and opportunities in identifying and crafting personalized client journeys. Learn strategies to create seamless, memorable interactions across touchpoints. 

Marketing and Royalty Optimization:
Dive into the world of Gen AI-powered marketing campaigns. Maximize customer loyalty and revenue through data-driven insights. 

Global Horizons:
Explore cross-border opportunities for retailers. Gain insights into leveraging intelligent logistics to transcend geographical boundaries, thereby unlocking new pathways for growth. 

  Moderator
Mr Mann Yim
Chairman, NEXX
  Panellists
Mr Alan Chan
General Manager, Adobe Hong Kong & Macau
Mr Angus Tsang
CFO, CN Logistics
Mr Ken Or
Director of Corporate Strategy, Tam Jai International
Mr William Chan
General Manager, Customer Innovation, Hang Lung Properties

14:45 – 15:45

(60 minutes)

Panel Discussion

Demystifying The Myth of Travellers’ Consuming Cognition

As the global tourism industry and buyers’ behaviour continue to evolve in an unprecedented pace, better understanding and analysing travellers’ nowadays purchasing behaviour will be the trump card for business success.

The expert travel retail panellists in this session will provide a dissection of the fascinating world of tourism and explore the various consumption patterns exhibited by travellers. By deep dive examining the choices of tourists make when acquiring goods, services, and experiences, participants can gain valuable insights into their preferences, motivations, and the impact of their consumption on local economies, cultures, and the environment. Join us as we unravel the complexities of travellers’ consuming cognition and shed light on their significance in shaping the future of travel.

  Moderator
Dr Benson Tang
Director – Tourism and Corporate Travel, Informa Markets Asia
  Panelists
Dr Francis Ling
Chief Financial Officer, Langham Hospitality Group
Mr Kenny Sham
General Manager, Hong Kong & Macau, Klook
Mrs Jennifer Su Tan
Executive Director & Executive Vice President, S.A.I. Leisure Group Company Limited; Chief Administrative Officer, Chairman Office, Luen Thai Group Limited

15:45 – 16:30

(45 minutes)

Presentation

Navigating the New Digital Era: The Future of Retail 

Join Olivia Lee, Web3 Strategist and Co-founder of LIVVIUM, as she embarks on a visionary exploration into the future of retail- a domain where digital innovation meets customer-centric strategies. Then, hear from the panel of experts, where they will dive into the pioneering use cases that redefine shopping experiences, from integration of cutting-edge AI technologies, digital identities, phygital twins and digital product passports to the personalized intricacies of the customer journey. With a keen eye on the transformative potential of Web3, Olivia will unveil the new era that awaits us in the retail landscape.

Ms Olivia Lee
Livvium


Panel Discussion

Future-Ready Retail: Bridging Innovation and Connectivity in the Age of Immersive Consumer Experiences

  Moderator
Ms Olivia Lee
Livvium
  Panellists
Mr Christopher Cheung
CTO, DTTD 
Mr Lewis Lupton
Chief Digital Officer, Shadow Factory
Ms Sally Yau
Founding Partner, Spin Fashion

*tentative programme as of 22 April 2024, above listed session topics and tentative speakers are subject to change

Conference Programme

10:30 – 11:00

Opening Remarks

Mr Pascal Martin
Partner
OC&C Strategy Consultants

11:00 – 11:40

Sharing of Overseas Retail Markets
powered by Hong Kong Retail Technology Industry Association

11:40- 12:25

Panel Discussion:
Driving Success: Technology-driven Solutions for Leading Brands in Southeast Asia's eCommerce Revolution
supported by Hong Kong eCommerce Supply Chain Association

The rapidly growing eCommerce market in Southeast Asia presents immense opportunities for brands seeking to expand their presence and capitalize on the region's burgeoning digital economy. Over the next 2-5 years, this market is projected to experience exponential growth, driven by factors such as increasing internet penetration, rising consumer purchasing power, and a shift towards online shopping.

During the panel session, our esteemed C-Level executives will provide in-depth insights into the factors fueling this growth and how Hong Kong brands can strategically position themselves to succeed in this dynamic landscape. They will share their expertise on leveraging technology-driven solutions to navigate the challenges and capitalize on the vast opportunities presented by the Southeast Asian eCommerce market.

Moderator

Mr Terry Chan
Chairman
Hong Kong eCommerce Supply Chain Association
 Panellists

Mr Alan Chan
Founder & CEO
Omnichat

Mr Taurus Cheung
C0-founder
ShipAny

12:25 – 12:45

The Future of Seamless Commerce
Representative of KPMG

Lunch Break

14:00 – 14:45
Panel Discussion
Revolutionizing Retail in the Era of AI
supported by NEXX

Join us for an engaging 45-minute panel discussion as we delve into the future of retail in the age of Generative AI. Our esteemed experts will explore key topics, shedding light on how cutting-edge technologies are reshaping the retail experience. 

Agenda Highlights
Immersive Technologies Unleashed: 
Discover how Gen AI, Big Data, and Cloud technology converge to create immersive retail experiences. Explore practical applications that enhance customer engagement and drive sales. 

Client Journeys Redefined: 
Uncover the challenges and opportunities in identifying and crafting personalized client journeys. Learn strategies to create seamless, memorable interactions across touchpoints. 

Marketing and Royalty Optimization: 
Dive into the world of Gen AI-powered marketing campaigns. Maximize customer loyalty and revenue through data-driven insights. 

Global Horizons: 
Explore cross-border opportunities for retailers. Gain insights into leveraging intelligent logistics to transcend geographical boundaries, thereby unlocking new pathways for growth. 

Moderator
Mr Mann Yim
Chairman
NEXX

Panellists
Mr Alan Chan
General Manager, Hong Kong & Macau
Adobe

Mr Angus Tsang
CFO
CN Logistics

Mr Ken Or
Director of Corporate Development
Tam Jai International

14:45 – 15:45
Panel Discussion
Demystifying The Myth of Travellers’ Consuming Cognition

As the global tourism industry and buyers’ behaviour continue to evolve in an unprecedented pace, better understanding and analysing travellers’ nowadays purchasing behaviour will be the trump card for business success.

The expert travel retail panellists in this session will provide a dissection of the fascinating world of tourism and explore the various consumption patterns exhibited by travellers. By deep dive examining the choices of tourists make when acquiring goods, services, and experiences, participants can gain valuable insights into their preferences, motivations, and the impact of their consumption on local economies, cultures, and the environment. Join us as we unravel the complexities of travellers’ consuming cognition and shed light on their significance in shaping the future of travel.

Moderator
Dr Benson Tang
Director – Tourism and Corporate Travel
Informa Markets Asia

Panellists
Dr. Francis Ling
Chief Finance Officer
Langham Hotel Group

Mr Kenny Shum
General Manager, Hong Kong & Macau
Klook

15:45 – 16:30
Navigating the New Digital Era: The Future of Retail

Join Olivia Lee, Web3 Strategist and Co-founder of LIVVIUM, as she embarks on a visionary exploration into the future of retail- a domain where digital innovation meets customer-centric strategies. Olivia will dive into the pioneering use cases that redefine shopping experiences, from integration of cutting-edge AI technologies, digital identities, phygital twins and digital product passports to the personalized intricacies of the customer journey. With a keen eye on the transformative potential of Web3, Olivia will unveil the new era that awaits us in the retail landscape.

Ms Olivia Lee
LIVVIUM

Panel Discussion
Future-Ready Retail: Bridging Innovation and Connectivity in the Age of Immersive Consumer Experiences

Moderator
Ms Olivia Lee
LIVVIUM

Panellists
Mr Chris Cheung
CTO
DOTTED

Mr Lewis Lupton
Chief Metaverse Officer
Shadow Factory 
LUCID

Ms Sally Yau
Co-founder
Spin Fashion