Retail Digital Marketing Conference

Retail Digital Marketing Conference 2021

Date: 8 September 2021 (Day 2)

Theme: Standing Out in the Great Retail Reset

To almost all retailers, 2020 was a catalyst in technological adaption. Conversations among retailers are no longer staying in exploring the technological tools to enable digital transformation, but to rethink retail and how to seamlessly integrate the new operation models at both physical and virtual space to create a brand new customer experience and new approach in interacting with customers.

How could latest technologies re-define the new way of brand-consumer interaction in both physical-virtual space? How can retailers deepen the engagement with all business stakeholders in the new retail ecosystem? How can retailers regain control of the revenue from changes in consumer behaviour through the facilitation of technologies?

*All talks will be conducted in English only.


Gold Sponsor: 

Conference Registration


Pre-register / Login as RACE Visitor


Choose Event Registration after registering as visitor


Select the session(s) you would like to attend

Conference Fee

  Retail Asia Conference (Day 1) Retail Digital Marketing Conference (Day 2) All Access (Day 1 +2)
Standard Rate US$65 / HK$500 US$65 / HK$500 US$100 / HK$780
Special Discount
(Deadline: 13 Aug 2021)
US$45 / HK$350 US$45 / HK$350 US$60 / HK$450
Group Tickets Special Rate
(min. 3 tickets or above)
US$40 / HK$300 US$40 / HK$300 US$55 / HK$400

• Group registration for 3 or above at the same time are eligible for a group discount. Please contact [email protected] for details.

Conference Programme

1:30 – 2:00pm Registration
2:00 – 2:10pm Chairperson Opening Remarks : Building the New Future of Digital-first Retail
·       What should be the strategic priorities marketers should look into to enable a digital-first retail future?

·       What is the necessary marketing infrastructure every marketing organization should be equipped in 2021 and beyond?

  Philip Chau

Director of Strategic Marketing, Great Eagle Holdings

2:10 – 2:45pm Panel Discussion: Meeting New Demands and Expectations of post-pandemic consumers
  With vaccination accelerating economic recovery, consumers spending in out-of-home activities have also picked up to the “old normal” level. However, consumer behaviour has already been reshaped during the pandemic, how can retail marketers adapt strategies to meet new demands and expectations of the consumers today?

·       How could brands design marketing campaigns for both in-home and out-of-home consumers post-pandemic?

·       What is the new purpose of the digital ecosystem to support the new marketing initiatives

·       How to renew the CRM strategy with MarTech like automation to ensure ROI?

  Philip Chau

Director of Strategic Marketing, Great Eagle Holdings

  James Bacon

Head of Marketing, Hong Kong, Macao and Taiwan, BMW Group

  Jen McCombie

Global Head Of Marketing, Indigo Living

2:45 – 3:05pm
Sponsored Insights:
  Yoyo Ng

General Manager, iClick

3:05 – 3:20pm Mid-event Break
3:20 – 3:40pm
Staying Ahead of Disruption with Business Re-modelling: A Case Study from Plaza Premium
When a business rises like a phoenix from the ashes, it emerges from a crisis stronger and more powerful. How can digital and innovative marketing bring a brand’s customer engagement and loyalty to the next level?

Learn how Plaza Premium reshape their business with product, communication and channel transformation to develop customer loyalty and open new opportunities for the future.

  Janis Tse

Global Marketing Director, Plaza Premium Group

3:40 – 4:00pm Building Differentiated, Engaging and Personalized Hybrid Future for Shoppers
Redesigning the asset full utilization and the entire customer journey to address shoppers' concerns now and in the future has become a prime priority for mall operators and retailers to deliver a future-ready experience.

Learn how to re-strategize the O2O customer journey and innovative collaboration project with full utilization of the property assets to create future demands for customers.

4:00 – 4:20pm Fostering Omnichannel Sales with New Partnership Model with Retailers (TBC)
·       How to leveraging first-party customer data to advance personalized marketing?

·       How to unlock the real value of CRM by collaborating with retailers?

·       What potential partnership could be created to enchant the new digital entrant shoppers?

  Winnie Chan

Associate Marketing Director – Brand & Digital, Kimberly-Clark

4:20 – 4:50pm Panel Discussion: Accelerating Social Commerce As a Growing Revenue Pipeline
·       What have been reshaped by the pandemic in social commerce?

·       How to utilise social channels as active transactional points in the shop-at-home economy?

·        Which influencer marketing strategies, including micro-influencer programs, niche-based influencers, or generating genuine content, more, will more likely help to bring a strong rebound for brands’ sales in 2021 and beyond?


  Renee Sin

Director, e-commerce, UCP International

  Bonnie Mak

Head of Consumer Business, Jebsen Beverage Company

4:50 – 5:00pm Chairperson Closing Remark
  Philip Chau

Director of Strategic Marketing, Great Eagle Holdings